• László Mezei / kirowski Isobar

    • Company

      kirowski Isobar
    • Job Role

      UX designer

    The future of customer service on mobile platform
    Many brands from banks to telecom providers offer self-care services on mobile platforms to a large number of customers. Are these mobile apps and mobile-optimized websites up to today’s standards? Aren’t there new directions that providers should try? How about making self-care services personal, empowering and relevant? We can focus on e.g. our customer’s family and web-connected objects like a car or alarm system, and create apps that have a chance to truly engage users on a daily basis, converting them to loyal customers.

    About László
    László Mezei is a UX designer with 15 years of experience, currently Head of UX at digital communications agency kirowski Isobar, Budapest. He is keen on bringing happiness to people through good design and has been lucky to work for mass-reaching brands like Hungarian Telekom, MOL Group or some of Hungary’s largest banks. László speaks at conferences and classes about how large brands can communicate with the new digital customer through innovative mobile solutions, simplified products and cross-channel design.